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You can create a Nina Kendosa account in a few clicks: Click on "My account" at the top right corner of the page and then on "Create an account" Fill in the form with your personal details and your email address Validate by clicking on "Create my account"   That’s it, your Nina Kendosa account is created! You will receive a confirmation email and you will enjoy many benefits.
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Logging into your account is easy: Click on "My Account" at the top right corner of the page Enter your username and your password Click on "Sign in" to access your Nina Kendosa account.   As long as you do not log out of your session, you will stay connected permanently.
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Once logged in to your account, you will be able to modify / update your personal information by clicking on "Account Information".   You will be able to : - Change your email address - Modify your password - Update your personal information   To change your shipping and / or billing address, click on "Address Book", select or add the corresponding address and click on "Save address".
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If your email address exists in our database, it means that you already have a Nina Kendosa account. If you do not remember your password, click on "Forgot your password?" and enter your email address. You will receive an email to reset your password.   If you do not receive this email, check your "Spam" folder. If you can not find this email, contact our customer service for assistance.
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If you do not remember your password, click on "Forgot your password?" and enter your email address. You will receive an email to reset your password. If you do not receive this email, check your "Spam" folder. If you can not find this email, please contact our customer service for assistance.
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In your Nina Kendosa account, go to "Account Information" and check the "Change password" box. Enter your old password and enter the new one, then confirm it. Click on "Save" and you will be able to use your new password.
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You can create your own wishlist with the products you like. To add an item to your wishlist, you must first log in to your Nina Kendosa account. Once on the product page, click on the "Add to my Wishlist" button.   To see your entire wish list, click on "My Wish List" on the "My Account" page.
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Simply click on the "Add all items to cart" button. Items which are out of stock will not be added to your cart.
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To make your online purchase, choose the product(s) you like, choose the color and click on the "ADD TO CART" button.   Then, click on your cart at the top right corner (shopping bag icon) and then on "Proceed to checkout". You only need to follow the purchase steps to complete your order.
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Only products "In Stock" on our website are available. If the product of your choice does not appear in the color you want on our website, that means it is out of stock.
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Nina Kendosa works with limited stocks to avoid waste and overproduction. Sometimes, some of our products are out of stock because they are victims of their own success. A product might be back in stock in a future collection but most of the time… When it’s gone, it’s gone for good!
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To remove an item from your cart, click on the trash icon in front of the product concerned.
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Once your order has been placed, it cannot be modified or canceled. This is why you need to check your order carefully before making the payment.   By clicking on "Pay for my order", you indicate your unconditional acceptance of Nina Kendosa General Terms and Conditions (paragraph 5, Terms of sale).   We cannot add any further items to an order which has already been paid for.
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First, we suggest you check your "Spam" folder.   However, if you have not received a confirmation email, you can check the status of your order in "My Orders" section on your Nina Kendosa account. If none of this information is available, do not hesitate to contact our customer service.
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If you notice any flaw on one of the products from your order, please contact our customer service at the following address: service.client@ninakendosa.com.   If possible, attach a photo of the article concerned with a message explaining the nature of the problem.   We will make an initial assessment with our quality department and we will contact you as soon as possible.
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To enjoy your discount, you must enter the discount code before placing your order in the area provided.   Unfortunately, a discount code can not be applied if your order has already been validated.
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All transactions on ninakendosa.com ninakendosa.com are secure. Thanks to the https, your bank details are protected. They are also encrypted with the SSL protocol, a secure and reliable protocol. We never have access to your bank details.   We do not intervene in the payment processing, only your bank will allow your purchase.
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You have several possibilities to pay for your order: - By credit card (Visa, Mastercard, Maestro, Discover and American Express): you can register one or more cards that you can use for your future purchase. All you need to do is add your security code to validate your order. - By Paypal - By gift card
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Your credit card or your PayPal account will be charged once your order has been validated by our services.
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Nina Kendosa ships worldwide: - France Delivery within 2 or 3 working days (Monday to Friday) - DOM TOM Delivery within 5 or 7 working days (Monday to Friday) - International Delivery within 4 or 8 working days (Monday to Friday)   * During launch period, delivery times may be longer ** There may be additional fees for customs rights or EU duties (EU tax)
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Shipping costs are calculated based on the shipping country: France: 6,90 € (free for orders over 90€) European Union*: 14,85 € (free for orders over 150€) Outside of European Union**: 19,35 € (free for orders over 200€) International: 26,30 € (free for orders over 250€) Shipping costs will automatically be changed to 0€ once the total of the products in the basket (including promotions) reaches the threshold for the selected country.   * Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom   ** Albania, Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Belarus, ...
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If you wish to change your delivery address, please contact our customer service with your order number. We will be able to modify it as long as the order has not yet left our warehouse.   If your order has already been sent, we will have to wait for it to be returned to our office. Once received, we will contact you.
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Once your order has been validated, you will receive a confirmation email with a tracking number and a link to the carrier website. You can also track your order from your account in the "My Orders" section. Click on the corresponding order number to get the parcel tracking number.
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In case of absence during delivery, an attempted delivery card will be left in your letterbox so that you can pick up your parcel at the closest post office   On this notice, you will find an Internet link allowing you to select a new date or a new delivery address. If your order remains undelivered after 10 days, it will be returned to our warehouse. Our customer service will contact you as soon as possible.
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First, check the status of your order thanks to the parcel tracking number indicated in the order confirmation email you received or on your Nina Kendosa account. However, if your order has not arrived, contact our customer service with your order number and your tracking number as soon as possible.
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You have a period of 15 days to return a product or several items from the date you received the parcel.
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worn will not be refunded or exchanged.   To return an item, please complete the downloadable return slip here: https://www.ninakendosa.com/pub/media/pdf/bon-de-retour-en.pdf  
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If you can not print the return slip, indicate the following information on a sheet of paper: - Surname and forename - Telephone number - Email address - Order number and date - Item(s) returned with reference(s) and quantity - Reason(s) for the return
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Your return will be processed within 30 days, but we will endeavor to process your request within 72 hours after reception of your package (working days).
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Except in specific cases, the return costs are your responsibility as indicated in our Terms and Conditions. We advise you to keep your proof of sending.
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Items must be returned in an appropriate packaging providing sufficient protection for the products. We encourage you to reuse the original packaging if it is in good condition.
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Unfortunately, we will not be able to assist you with items bought in one of our stores. Our customer service deals only with online purchases.   You must go to the Nina Kendosa store where you bought your product(s) with your proof of purchase respecting our 15 days return policy.
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You can contact our customer service at the following address: service.client@ninakendosa.com.   Our customer service is exclusively dedicated to online purchases. It is open Monday to Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 3:30 p.m. (excluding bank holidays).   In addition you can contact us by postal mail writing to the following address: Nina KendosaService Client e-shop58 rue de la chaussée d Antin75009 Paris FRANCE
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To subscribe to our newsletter and enjoy exclusive offers, enter your email address in the area provided at the bottom of our website. Then, click on "subscribe" and you will receive our latest news.   You can also subscribe to our newsletter through your Nina Kendosa account. In the "Newsletter Subscription" section, simply check the "General Subscription" box and save.
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To unsubscribe from our newsletter, sign in to your account, go to "My Account" then to "Newsletter Subscription" and uncheck the "General Subscription" box and save.   You can also click on the unsubscribe link at the bottom of each newsletter we send you. Have in mind that you will not receive anymore our latest news and exclusive offers.
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Unfortunately, we do not have access to stocks and availability of our products in our stores. Each shop operates independently, managing its own stocks.
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The telephone numbers of our stores are only for internal use and can not be divulged.   To contact us, you can write to us at the following address: service.client@ninakendosa.com by specifying your needs. We will be happy to assist you.
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For this kind of request, please contact our customer service department at service.client@ninakendosa.com detailing precisely the nature of your request. Our team will redirect you to the appropriate contact.
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Imagined in France, made in Italy. Nina Kendosa has carefully chosen the partners she works with.   Located in Italy, our manufacturing workshops use their know-how and carry out on-site all the design steps required. We regularly visit our workshops to monitor quality and ensure compliance with our manufacturing processes. Find out more here.
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The concept of “one size fits all” has been made to fit any kind of body. Our clothes are loose and relaxed. Find out more here.
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If you encounter any problems while browsing our website, please write to our team at support@ninakendosa.com detailing as precisely as possible the problem(s) encountered.   Our IT team will assist you as soon as possible.
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