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How to make a purchase online
To make your online purchase, choose the product(s) you like, choose the color and click on the "ADD TO CART" button. Then, click on your cart at the top right corner (shopping bag icon) and then on "Proceed to checkout". You only need to follow the purchase steps to complete your order.
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I can’t find the product in the desired color
Only products "In Stock" on our website are available. If the product of your choice does not appear in the color you want on our website, that means it is out of stock.
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I can’t find some products on the website
Nina Kendosa works with limited stocks to avoid waste and overproduction. Sometimes, some of our products are out of stock because they are victims of their own success. A product might be back in stock in a future collection but most of the time… When it’s gone, it’s gone for good!
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How to remove an item from my cart
To remove an item from your cart, click on the trash icon in front of the product concerned.
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Can I change or cancel my order?
Once your order has been placed, it cannot be modified or canceled. This is why you need to check your order carefully before making the payment. By clicking on "Pay for my order", you indicate your unconditional acceptance of Nina Kendosa General Terms and Conditions (paragraph 5, Terms of sale). We cannot add any further items to an order which has already been paid for.
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What should I do if I have not received the email confirming my order, etc. ?
First, we suggest you check your "Spam" folder. However, if you have not received a confirmation email, you can check the status of your order in "My Orders" section on your Nina Kendosa account. If none of this information is available, do not hesitate to contact our customer service.
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What should I do if my product is damaged or faulty?
If you notice any flaw on one of the products from your order, please contact our customer service at the following address: service.client@ninakendosa.com. If possible, attach a photo of the article concerned with a message explaining the nature of the problem. We will make an initial assessment with our quality department and we will contact you as soon as possible.
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How to use my promotion code
To enjoy your discount, you must enter the discount code before placing your order in the area provided. Unfortunately, a discount code can not be applied if your order has already been validated.
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