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What is the time limit for returning a product?
You have a period of 15 days to return a product or several items from the date you received the parcel.
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How can I return an article?
worn will not be refunded or exchanged. To return an item, please complete the downloadable return slip here: https://www.ninakendosa.com/pub/media/pdf/bon-de-retour-en.pdf
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What to do if I can not print my return slip?
If you can not print the return slip, indicate the following information on a sheet of paper: - Surname and forename - Telephone number - Email address - Order number and date - Item(s) returned with reference(s) and quantity - Reason(s) for the return
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How long will it take to process my return?
Your return will be processed within 30 days, but we will endeavor to process your request within 72 hours after reception of your package (working days).
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Do I have to pay shipping costs when I return an item?
Except in specific cases, the return costs are your responsibility as indicated in our Terms and Conditions. We advise you to keep your proof of sending.
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Do I have to return the item in the original packaging?
Items must be returned in an appropriate packaging providing sufficient protection for the products. We encourage you to reuse the original packaging if it is in good condition.
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How to return an item purchased in a store
Unfortunately, we will not be able to assist you with items bought in one of our stores. Our customer service deals only with online purchases. You must go to the Nina Kendosa store where you bought your product(s) with your proof of purchase respecting our 15 days return policy.
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How to contact us
You can contact our customer service at the following address: service.client@ninakendosa.com. Our customer service is exclusively dedicated to online purchases. It is open Monday to Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 3:30 p.m. (excluding bank holidays). In addition you can contact us by postal mail writing to the following address: Nina KendosaService Client e-shop58 rue de la chaussée d Antin75009 Paris FRANCE
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